Plans and billing
What you are charged for
Conversations per month, plus a one-time setup fee when you join. A conversation is one visitor's chat session, regardless of how many messages it contains — a customer who asks six questions in one sitting is one conversation, not six.
We price on conversations rather than on "resolutions" because a conversation is something we can count exactly and you can verify. Whether a customer's problem was genuinely solved is not something any vendor can measure honestly, so it is not something we will bill you for.
The plans
Starter — $149 per month, $499 setup. Up to 1,000 conversations a month, a knowledge base of up to about 5,000 articles, one domain, one documentation set.
Growth — $399 per month, $999 setup. Up to 5,000 conversations a month, a knowledge base of up to about 25,000 articles, up to three domains, helpdesk handoff, re-indexing on request, a monthly accuracy report.
Pro — $899 per month, $1,999 setup. Up to 20,000 conversations a month, a knowledge base of effectively any size, multiple brands and domains, multiple documentation sets, a security review, a quarterly accuracy review.
A data processing agreement is available on every plan. See Subprocessors and where data goes.
The setup fee
Every plan has a one-time setup fee: $499 on Starter, $999 on Growth and $1,999 on Pro. It pays for the setup work itself — we index and verify your documentation, run real questions through it, read the answers, and send you the report. It is charged once, not monthly, and it is the only one-off charge: there is no onboarding tier and no professional services line item on top of it. See What happens when you sign up.
Going over your limit
On Growth and Pro, conversations beyond your monthly allowance cost $0.08 each and are added to your next invoice. Nothing is cut off.
On Starter there is no per-conversation charge. If you go past 1,000 conversations in a month, we get in touch and you move up to Growth to continue. Your widget keeps working in the meantime; we do not cut off your support channel over an invoice.
Founding customer offer
The first three businesses to complete onboarding get the Growth plan free for three months, with no setup fee and full access. After that, the account converts to Growth at $319 a month — 20% off the standard $399 — for as long as it stays subscribed. In exchange, we ask for a short testimonial once you are live. The pricing page shows how many places are left.
What is not metered
Loading the widget, fetching your configuration, handoff tickets, feedback ratings and re-indexing. Only conversations count.
Changing plan
Email support@usekaras.com. Moving up takes effect immediately; moving down takes effect at your next billing date.
Invoices and payment
Monthly in advance. Invoicing arrangements — payment method, currency, billing contact and the VAT treatment applicable to your country — are agreed with you at signup and confirmed in writing before your first invoice.
Email support@usekaras.com for a copy of any invoice or to change your billing details.