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Product
How it works
Pricing
Help Centre
Help Centre
How Karas works, how to set it up, and what it will and won't do.
Getting started
What Karas is and how it works
What happens when you sign up
Adding Karas to your website
Installing on Shopify
Installing on other platforms
Frequently asked questions
Answers and accuracy
How Karas builds an answer
Why every answer cites a source
What Karas is not allowed to say
When Karas declines to answer
How we measure whether it is right
Using feedback to improve answers
Getting your help centre ready
Diagnosing a wrong answer
Keeping your documentation up to date
Human handoff
How a visitor reaches a person
What a handoff ticket contains
Connecting your helpdesk
Which helpdesks are supported
Limits and edge cases in handoff
Customising
Branding the widget
Agent name, avatar and greeting
Choosing the starter questions
Security and access
Your widget key and domain allowlist
API keys
Rate limits
Security overview
Service reliability
Developers
API reference
Widget script reference
Legal and trust
Privacy policy
Subprocessors and where data goes
Data retention and deletion
Acceptable use and AI disclosure
Account
Plans and billing
Cancelling
